Warranty
Warranty & Genuine-Parts Guarantee
Every controller we supply is genuine, tested and backed by warranty. Here is exactly what is covered and how a claim works.
What we guarantee
- Genuine parts. We supply only genuine Atlas Copco controllers, panels and modules — never counterfeit or unbranded copies.
- Tested before dispatch. Units are checked before shipping, and can be pre-programmed to your machine so they work on arrival.
- Correct-match promise. If we confirm a part against your machine serial and it turns out to be the wrong controller due to our identification error, we put it right.
Warranty period
| Condition | Warranty | Covers |
|---|---|---|
| New, genuine unit | 12 months from delivery | Manufacturing / functional defects under normal use |
| Refurbished unit (when supplied) | 12 months from delivery | Functional defects under normal use |
What is not covered
- Damage from incorrect installation, wiring or supply voltage, water ingress, lightning/surge, or physical impact.
- Faults caused by an underlying machine problem (e.g. a failing sensor or motor) rather than the controller itself.
- Units modified, opened or repaired by a third party without our agreement.
- Normal wear of consumable/display components beyond the warranty period.
How to make a claim
- Contact us with your order reference, the controller part number, and a description (plus photos or the on-screen message where relevant).
- We assess the fault — often remotely first, to rule out an installation or machine-side cause.
- If the unit is confirmed faulty within warranty, we arrange repair, replacement or credit.
Orders are quoted, invoiced and exported by Aisipu Co., Ltd. (import/export licensed).
Independent supplier. Not affiliated with, authorized or endorsed by Atlas Copco. "Atlas Copco", "Elektronikon" and related part numbers are trademarks of their respective owners, used here for identification and compatibility reference only.