Returns & Refunds

We want you to order the right controller with confidence. Here is how returns, wrong parts and faulty units are handled.

Get the match right first

Most returns are avoidable. Before you order, use our compatibility check or send your machine model/serial and we confirm the exact controller — including superseded numbers. Because controllers are programmed to the machine, matching correctly up front saves time for everyone.

Wrong part received

If we shipped a part that doesn't match your confirmed order, we cover it — we arrange the return and send the correct controller, or refund in full. Just contact us with your order reference and a photo of the part-number label.

Faulty unit

A unit that fails within its warranty is handled under the warranty process — we assess (often remotely first), then repair, replace or credit a confirmed defective controller.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected. We'll keep you updated on timing.